Shipping policy

Last Updated: August 20, 2026

Thank you for shopping with MonaLife! We are committed to making your shopping experience simple, reliable, and enjoyable. Please review our shipping information below.

🌎 Shipping Destinations

MonaLife currently ships orders within the United States 🇺🇸.

At this time, we do not offer international shipping outside the United States.

📦 Order Processing

All orders are typically processed within 1–3 business days.

Orders are not normally processed or shipped on weekends or holidays.

During holidays, promotions, or periods of high order volume, processing may take slightly longer.

🚚 Delivery Time

Once your order has been processed and shipped, the estimated delivery time is:

⏱️ Estimated Delivery: 7–15 business days

Please understand that delivery times are estimates and are not guaranteed. Delays may occasionally occur because of weather, carrier issues, holidays, or other circumstances beyond our control.

💰 Shipping Fees

🎁Shipping costs are FREE

🎁 Any applicable shipping charge will be displayed at checkout before payment.

🔎 Order Tracking

Once your order has shipped, you will receive a shipping confirmation email 📧 containing your tracking number when tracking is available.

Please allow 24–72 hours for tracking information to update after shipment.

If your tracking information has not updated for an extended period, please contact us.

⚠️ Shipping Delays

Although we work hard to get your order to you on time, unexpected delays can sometimes occur.

MonaLife is not responsible for delays caused by shipping carriers, weather conditions, holidays, incorrect addresses, or other circumstances outside our control.

If your order appears to be significantly delayed, please contact us and we will do our best to assist you.

🏠 Incorrect Shipping Address

Please make sure your shipping information is correct before completing your order.

If you entered an incorrect address, contact us as soon as possible at contact@monalife.store

We will do our best to update the address before your order ships. However, we cannot guarantee that changes can be made once an order has entered processing or been shipped.

MonaLife is not responsible for orders delivered to an incorrect address provided by the customer.

📦 Damaged Package

If your package arrives damaged, please contact us as soon as possible.

📸 Please provide your order number and clear photos of the damaged package and/or product so we can review the issue and help determine the appropriate solution.

📍 Package Shows "Delivered"

If your tracking information shows that your package was delivered but you cannot find it:

  1. 🏠 Check around your delivery location.
  2. 👨👩👧 Check with household members or neighbors.
  3. 📞 Contact your local shipping carrier.
  4. 📧 Contact MonaLife if you still cannot locate your package.

We will do our best to assist you with the delivery issue.

🔄 Changes to This Shipping Policy

MonaLife reserves the right to update or modify this Shipping Policy at any time.

Any changes will be posted on this page with an updated "Last Updated" date.

📧 Contact Us

If you have any questions about your order or our Shipping Policy, please contact us:

🏪 Store: MonaLife
📧 Email: contact@monalife.store
🌐 Website: www.monalife.store

Thank you for choosing MonaLife! ❤️